Tsipi Heart has acquired her Ph.D. at Ben-Gurion University of the Negev, Israel, her MBA from Tel-Aviv University, and B.Sc. in Computer Science from the Technion, Israel Institute of Technology. After serving as CIO at local and international hotel chains for nearly fifteen years, Prof. Heart has worked as a consultant on information technology strategy, implementation and use, as well as software quality assurance and software process improvement. Among her customers were the Israeli Chemical Industries (ICL), El-Al, and EDS Israel.
After spending two years at University College Cork, Ireland, she held a lecturer and researcher position at the Department of Industrial Engineering & Management, Ben-Gurion University of the Negev. As of 2012, Prof. Heart serves as a lecturer and researcher at the Faculty of Business Administration, Ono Academic College. She became head of the information systems program, and then Head of the School of Computer Science and Information Systems since 2019. Her research interests include data analytics in general, and in the healthcare industry in particular, information systems strategy, adoption, and implementation, technological innovation in general and Software as a Service (SaaS) in particular, and information systems implementation and use in healthcare. She has presented academic papers at numerous conferences, including the prestigious European Conference on Information Systems (ECIS) and the International Conference on Information Systems (ICIS). Her publications appear in various academic journals, as The Data Base for Advances in Information Systems, Journal of the Association for Information Systems (JAIS), Health Policy and Technology, The Israel Journal of Health Policy Research, Patient Education and Counseling (PEC), International Journal of Medical Informatics (IJMI), the Medical Decision Making (MDM), Quality Assurance in Higher Education, Journal of Biomedical Informatics, among others.